Refund & Cancellation Policy

This Refund & Cancellation Policy explains how payments, cancellations, and refunds work for NearMatch Premium subscriptions. It forms part of our Terms of Service and should be read together with them.

Free plan

The Free plan requires no payment, so there is nothing to cancel or refund.

Premium Monthly — ₹299/month

• Billed monthly and automatically renews via Razorpay until you cancel.
• You can cancel anytime from within the app (Account → Subscription) or by emailing getsupport@nearmatch.in. Cancelling stops future billing; you keep Premium access until the end of the billing period you've already paid for.
• We do not provide partial or pro-rated refunds for the unused portion of a billing period once it has started, except as required by law or in the case of a billing error (see below).

Premium 3-Month — ₹499, one-time

• A single, one-time payment for 3 months of access. It does not auto-renew.
• Not refundable once purchased, except in the case of a billing error or duplicate charge (see below), or if you cancel within 24 hours of purchase and have not used any Premium feature.

Billing errors and duplicate charges

If you were charged incorrectly or more than once for the same subscription period, email getsupport@nearmatch.in with your payment reference (visible in your Razorpay receipt). Verified errors are refunded in full to your original payment method, typically within 5–7 business days.

Referral wallet credits

₹100 wallet credits earned through Refer & Earn have no cash value, cannot be withdrawn or exchanged for cash, and can only be applied toward a Premium subscription. They are non-transferable and non-refundable.

How to request a refund or cancel

Email getsupport@nearmatch.in with your account email and the reason for your request. We aim to respond within 1–2 business days, and to resolve billing-related grievances within 15 days, in line with the Grievance Redressal process described in our Privacy Policy.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the "Last updated" date above.

Contact us

Questions about billing, cancellations, or refunds can be sent through our Support page.